Apple Device & Software Names

I did Mac and iOS tech support for years. One of the things that made it difficult at times was people not knowing the correct name for their Apple device. Admittedly, Apples naming conventions can be a part of the problem. If you are seeking help with an Apple device, it is very important to provide the correct, full name of your device. This video explains what typically happens in a tech support situation and how to make it all work.